GlobeNews9 reports at wire speed, and wires make mistakes. What defines a newsroom is not whether errors occur but how plainly they are put right. This policy explains what counts as a correction, how to ask for one and how we show the fix.
What we correct
We correct any material inaccuracy in a published story: wrong names, titles, dates, figures, quotations, locations, attributions and misidentified images or footage. We also correct headlines and summaries that misrepresent the story beneath them, and we update developing stories as verified facts replace early reports. Updates that change the meaning of a story are treated as corrections, not silent edits.
How to request a correction
Use the form on the Contact page and choose the corrections topic. Include:
- the headline and the exact page address;
- the sentence, figure or claim you say is wrong, quoted as published;
- the correction you believe is right, and the source that supports it — an official record, a document or a statement from a party involved.
Requests that name the specific claim and its evidence are assessed fastest. Disagreement with an interpretation, a selection of quotes or an editorial judgement is considered as feedback and may be answered by the desk, but it is not automatically a correction.
How we assess and respond
A desk editor who was not the story’s original editor reviews the request against the published text and the underlying sources. Where the claim is verifiable against a primary record, we act on the record. Where the facts are genuinely contested, we may add the contesting position to the story and say that it is contested. We normally acknowledge a well-formed correction request within two business days and resolve straightforward factual errors faster than that.
How fixes are shown
Corrected stories carry a note at the point of change or at the foot of the article stating what was wrong, what it has been changed to and the date of the change. Headline corrections are noted in the story. We do not silently rewrite published history: where an early version of a breaking story was overtaken by events, the story records that it was updated and when. In the rare case that a story is removed for legal or safety reasons, the page states that a removal has occurred and why, unless the law prevents us from saying so.
Right of reply
People and organisations who are the subject of significant adverse reporting may ask for their response to be carried. Send the response through the Contact page with the story identified; where the response adds material fact or a genuinely held position relevant to the report, we will publish it in full or in fair summary within the story, marked as a response.
Corrections are part of our Code of Ethics, and compliance with this policy is overseen by the 24World Media standards function. Our publisher’s office is at 1411 N Sterling Ave, Palatine, IL 60067, United States.
Timeframes and the record
Every request is logged on arrival with its date, the story concerned and the outcome. Straightforward errors of fact — a misspelled name, a wrong date, a transposed figure — are normally corrected the same business day. Challenges that turn on contested evidence take longer, and we will tell you so rather than let the request sit silently. An annual internal review samples corrections across the network to look for patterns: if the same desk keeps making the same mistake, that is a training and standards matter, and it is treated as one.
