NatWest Group has announced 48 more of its bank branches will close.
NatWest will shut 47 sites and Royal Bank of Scotland (RBS) will permanently close another branch.
It’s a further blow to customers who prefer in-person banking, after the banking group announced in November that 18 sites would shut.
On its website, NatWest said banking has “changed dramatically in recent years”, citing the “increased demand” for mobile and online services.
The bank said average counter transactions reduced by 60 per cent between January 2019 and January 2023.
In the same period, it found the number of customers using mobile apps increased by 49 per cent.
Have you been affected by bank branch closures? Email our money team at money@gbnews.uk.
Full list of the 48 NatWest Group bank branch closures:
The full list of the NatWest Group bank branch closures, announced in November 2023, is as follows:
NatWest Group has also announced the closure of one new Royal Bank of Scotland branch.
The 23 Sauchiehall Street, Glasgow RBS branch will shut in November 2024.
Widespread bank branch closures across the UK have sparked concern for those more likely to use in-person banking, including the elderly and vulnerable.
Banks and building societies have shut 5,908 branches since January 2015 – a rate of around 54 per month – according to Which?.
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NatWest said when they close bank branches, they “have to make sure that no one is left behind”
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A NatWest spokesperson said: “Our customers are using digital banking more than ever before – over 80 per cent of our active current account holders now use our digital services and over 97 per cent of retail accounts with us are now opened online.
“Like any business, we strive to meet our customers’ changing needs and expectations and we’ve been responding to the industry-wide shift towards digital services by investing to broaden what customers can do themselves and to offer them greater personalisation.
“While we are increasingly engaging our customers digitally, our branch network remains important to us.
“We are also significantly investing in refreshing our network – we are investing circa £35million in our branch network across the UK, from 2023-24, as well as continuing to invest in shared solutions like the Post Office and banking hubs.
“Digital banking continues to provide new and inclusive ways of allowing the overwhelming majority of our individual and business customers, including the elderly and vulnerable, to bank with us in ways that they weren’t able to before. But we know that a small number of people are not yet comfortable with it, which is why we are proactively reaching out to support them with this transition, having made over 200,000 calls last year. We also have experts that they can speak to for support and guidance.”
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